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INTEGRATION · CERTUS + TOAST
Your Toast POS, now answered by Certus AI
Take phone orders, reservations, and catering inquiries 24/7. Every order fires straight into your Toast POS and KDS. No new hardware. No staff training. Same-day setup.
Certus + Toast
one seamless stack.
Together, Certus and Toast turn your phone line into a revenue channel. Every callgets answered instantly by an AI agent trained on your exact menu, modifiers, and hours. Orders, reservations, and catering inquiries flow directly into Toast POS — no manual entry, nomissed tickets, no version drift between phone orders and walk-ins.
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Features
Your restaurant's most reliable employee.
Always on. Never tired. Perfectly trained. Never calls in sick.
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24/7 Call Answering
Never miss a single order again even during rush hour.
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POS Order Sync
Orders are placed directly into your POS/KDS with full accuracy.
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Smart Upselling
AI suggests pairings, add-ons, and combos to increase AOV automatically.
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Reservations + Event Triage
Certus handles bookings, availability, and routes complex queries.
Multilingual Support
English, Spanish, and other languages support helps customers feel understood instantly.
Analytics Dashboard
Track calls answered, revenue recovered, peak times, and requests.
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Excellent
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Best Restaurant Tech 2025
Trusted by restaurateurs, takeaways, cafés, and franchises.
Verified reviews from restaurants using Certus in real service conditions.
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Featured
How Manhattan Deli and Grill Added $30,000 a Month with Certus AI
Mohammed and his family brought a New York deli to Tupelo, Mississippi. The town had waited two years for it — then the phones never stopped. Certus is how they finally answered every call.
$30K+/mo
Added revenue from calls that used to go unanswered
7,000+
Calls answered by Certus
250+ hrs
Saved by staff no longer on the phone
Mohammed
Owner, Manhattan Deli and Grill · Tupelo, MS
Three steps from ring to Toast ticket.
No new hardware. No staff training. Certus plugs directly into your Toast POS.
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step 1
Customer calls
Your existing phone line rings. Certus answers in under one second, by name, in the caller's preferred language.
step 2
Certus Takes the Order
Reads your live Toast menu. Handles modifiers, substitutions, and dietary requests. Captures payment by call, SMS link, or at pickup.
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step 3
Order Fires to Toast POS
The full ticket appears in Toast POS and on your KDS, just like a counter order. Your kitchen makes it. Your staff stays focused on the dining room.
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ROI Calculator
Calculate your potential ROI with Certus
Use this quick calculator to estimate how much revenue your restaurant loses due to missed phone calls. And how much Certus AI could recover — automatically.
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Revenue Lost Per Month
$1,08,180
Revenue Lost Per Year
$17,28,000
Locations Total Monthly Loss
$17,28,000
This is an automated estimate based on average restaurant metrics. Actual results may vary by menu, call volume, and operations.
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Revenue Lost Per Month
$1,08,180
Revenue Lost Per Year
$17,28,000
Locations Total Monthly Loss
$17,28,000
This is an automated estimate based on average restaurant metrics. Actual results may vary by menu, call volume, and operations.
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Staff Time Saved Per Month (hours)
$1,08,180
Equivelent Labour Cost Saved
17,28,000
Locations Total Monthly Time Saved
$17,28,000
Locations Total Monthly Labour Cost Saved
$17,28,000
This is an automated estimate based on average restaurant metrics. Actual results may vary by menu, call volume, and operations.
Comparison
Why Toast operators choose Certus over the rest.
Feature
Certus
Recommended
Loman
Slang
Maple
Toast POS integration
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Same-day setup
Flat monthly fee (no per-minute)
Month-to-month contract
(3-12 mo)
30-day money-back guarantee
No setup fees
($149)
English + Spanish included
(no Spanish)
($99/mo add-on)
Takes complete phone orders
(redirects to online)
(add-on)
Payment processing (call/SMS/pickup)
(call only)
Catering inquiry capture
Co-founder + engineering direct support
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Full support
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Partial / paid add-on
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Not available
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Integrations
Explore Integrations
Connect your favourite tools
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Blog
The Modern Restaurateur’s Playbook
Industry insights on labor costs, front of house efficiency, and the future of hospitality
Frequently Asked Questions
Common questions from restaurant owners on Toast POS, evaluating Certus AI.
How does Certus AI integrate with my Toast POS?
Certus connects directly to your Toast POS through our integration. Once connected, Certus reads your live menu, modifiers, prices, and hours. When a phone order comes in, the full ticket fires into Toast and your KDS just like any other order. No hardware, no work arounds, no manualentry, no extra fees.
Will Certus work with my existing Toast hardware?
Yes. Certus runs entirely on the software side and integrates with your existing Toast POS, KDS,and printers. You don't need to buy new hardware or change any of your in-store setup. Your existing phone number stays the same.
What happens if Toast goes offline?
It’s up to you, but most of Certus AI’s customers choose to continue taking calls and capturing orders even if Toast experiences downtime. Orders are queued and synced as soon as Toast comes back online or are sent to our App and Dashboard for you staff to fulfill. You won't lose a single phone order to a Toast outage.
Can Certus process payments through Toast?
Yes. Certus offers three payment options: capturing card details on the call (synced to Toast),sending an SMS payment link to the customer, or processing payment at pickup. You choose what works best for your restaurant.
How long does Toast integration setup take?
Same day. Most Certus + Toast integrations are live within 24 hours of signing up, with the actual setup taking less than 45 minutes of your time. We handle the menu sync, integration testing,and call routing for you.
Does Certus work with Toast Online Ordering?
Yes. Certus and Toast Online Ordering work alongside each other. Certus handles inbound phone orders. Toast Online Ordering handles your website/app orders. Both feed into the same Toast POS, so your kitchen sees one unified ticket queue regardless of where the order camefrom.
Hear Certus in Action.
Enter your phone number and hear how Certus handles a real Toast restaurant order in under 60 seconds.
Built to solve the problem of missed calls and lost revenue for restaurants everywhere.
Copyright © 2026 Certus Inc.
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