AI phone ordering for restaurants

Answer every call. Take every order.

Certus is the AI phone agent for restaurants. It takes orders, manages reservations, and integrates with your POS.

Hear It Live

Calculate lost orders

TRUSTED BY the best

98.6%

Accuracy

<1 sec

Pickup time

+ $31.86

Recovered

PROOF FROM BUSY RESTAURANTS

Why do operators trust AI to take their phone calls?

From Independents to Franchises and Chains, restaurants like yours use Certus to save on missed calls, make more from upsells, and increase staff efficiency

The Hardest Part of Running a Restaurant Is People. Jimmy's Seaside Solved the Phone Part with Certus AI

Rico Gray’s hardest problem was never the food — it was finding people. With Certus, he got an employee who answers every call, never has an attitude, and never quits.

Rico Gray

Owner, Jimmy’s Seaside Burgers and Wings

How Manhattan Deli and Grill Added $30,000 a Month with Certus AI

Mohammed and his family brought a New York deli to Tupelo, Mississippi. The town had waited two years for it — then the phones never stopped. Certus is how they finally answered every call.

Mohammed

Owner, Manhattan Deli and Grill · Tupelo, MS

“That Phone Is Our Lifeline.” How Italian Pizza and Pasta Stopped Losing Calls with Certus AI

Michelle and Jerry Esposito have spent decades behind the counter. The phone was always the one thing they couldn’t step away from — until Certus started answering it.

Michelle Esposito

Owner, Italian Pizza and Pasta

From Five Phone Lines to One AI: How Baci Trattoria Stopped Losing Orders with Certus AI

Frank used to throw the phone in the garbage on a busy night. Now an employee named Tony answers every call — and his regulars have no idea she isn’t real.

Frank

Owner, Baci Trattoria & Pizza

How Ike’s Cafe and Grill Recovers $18,000/Month in Missed Revenue with Certus AI

Kwabena was missing roughly 400 calls a month while his team chose between the phone and the guests standing in front of them. Now Certus answers every one.

Kwabena

CEO at Ike’s Cafe and Grill

How Dirty Bird Chicken N’ Waffles Went From Skeptic to Superfan with Certus AI

Raul Parker wasn’t sure he could trust AI with his restaurant and food trucks. One week in, he left a five-star review — and started referring other restaurants.

Raul

Owner at Dirty Bird

How Gold Coast Kitchen Recovers $30,000/Month in Missed Revenue with Certus AI

Ra Kadulo installed Certus AI's voice agent. Now every call gets answered — and his customers think they're talking to a real person.

Ra Kadulo

Owner at Gold Coast Kitchen

Rico Gray’s hardest problem was never the food — it was finding people. With Certus, he got an employee who answers every call, never has an attitude, and never quits.

Rico Gray

Owner, Jimmy’s Seaside Burgers and Wings

Mohammed and his family brought a New York deli to Tupelo, Mississippi. The town had waited two years for it — then the phones never stopped. Certus is how they finally answered every call.

Mohammed

Owner, Manhattan Deli and Grill · Tupelo, MS

Michelle and Jerry Esposito have spent decades behind the counter. The phone was always the one thing they couldn’t step away from — until Certus started answering it.

Michelle Esposito

Owner, Italian Pizza and Pasta

Frank used to throw the phone in the garbage on a busy night. Now an employee named Tony answers every call — and his regulars have no idea she isn’t real.

Frank

Owner, Baci Trattoria & Pizza

Kwabena was missing roughly 400 calls a month while his team chose between the phone and the guests standing in front of them. Now Certus answers every one.

Kwabena

CEO at Ike’s Cafe and Grill

Raul Parker wasn’t sure he could trust AI with his restaurant and food trucks. One week in, he left a five-star review — and started referring other restaurants.

Raul

Owner at Dirty Bird

Ra Kadulo installed Certus AI's voice agent. Now every call gets answered — and his customers think they're talking to a real person.

Ra Kadulo

Owner at Gold Coast Kitchen

THE MISSED-CALL PROBLEM

Why missed calls  cost more than you think.

The average restaurant make $7000 a month with Certus AI. It pays for itself in the first 2 days of going live.

WITH certus AI

+$7,000/mo recovered

Orders captured

Upsells added

Staff time saved

HOW CERTUS WORKS

What does the AI do?

Certus takes every phone call conversationally, picks up instantly, and syncs all info to your POS or Reservation system (an never takes any cash out of your register)

EXPERIENCE CERTUS

Does it sound like a Robot?  Will my customers like it?

We know first impressions matter. Whether you’re a BBQ spot or fine dining, we customize our voices. Try it or listen to a recording.

Hi there. Thanks for calling Serta Steakhouse. This is Tony. What can I do for you today?

Hey, um, I wanted to know if I could make a reservation for tomorrow.

You got it. What time works for you?

Can we do 7:30 in the evening?

Perfect. And how many guests will be in your party?

It's going to be six of us and then one kid. Uh, and in that six, there is one kid who would need a high chair. So five adults and one kid who needs a high chair.

Gotcha. So six total. Just to confirm, tomorrow, Friday, August 21st, at 7:30 p.m. for six. Sound right?

Yes, that's correct.

Great. Can I use this number for the reservation, or would you like to use a different one?

This number is perfect.

Perfect. Can I get your full name to save it under?

Yes, my name is, uh, James Scott.

Got it. James Scott, right?

Correct.

Thanks, James. You're all booked in. We look forward to seeing you. Anything else I can help with?

Well, I was going to ask—um, so essentially, one of the people at our table has a birthday, and I want to know if we could maybe do, like, a cake and some candles or something for her. I really appreciate that. That would be pretty cool.

Oh, that sounds like a fun celebration. I don't have the specifics on our dessert options or birthday setups in front of me right now, but I can definitely have the team note it on your reservation. Would you like me to add a note about the birthday so they're ready to help with that when you arrive?

That would be amazing. That would be amazing.

You got it. I've added that note for you. Thanks for choosing Serta Steakhouse. Call anytime if you need anything.

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Hey, thanks for calling Sirtis Pizza. This is T. What can I get for you today?

Hey, what up T? I need to order a pizza.

Yo, what's up? You got it. Before we get into the details, is this for delivery or pickup?

Let's do delivery.

Alright, delivery it is. Can I get a name for the order?

It's Robert.

Gotcha Robert. What kind of pizza were you thinking?

Can I do half pepperoni, half sausage with sardines?

Half pepperoni, half sausage? And sardines? We don't do sardines here, man. You want to swap that for something else?

Yeah, what's kind of closer to sardines?

Honestly, nothing really hits like sardines on the menu. You want to go with a different meat or maybe just stick to the pepperoni and sausage?

Alright, I guess I'll do a half pepperoni, half sausage, green peppers, red onions.

Alright, half pepperoni, half sausage with green onions, green peppers, and red onions. That's it?

Uh, yeah.
Do you have any breadsticks?

Nah, we don't have breadsticks. We got garlic bread though. You want some?

Oh yeah, let's do garlic bread.

Alright, garlic bread. You want that with cheese or just regular?

Ooh, add that cheese.

You got it. So I got a large pizza, half pepperoni, half sausage with green onions, green peppers, and red onions, plus garlic bread with cheese. Anything else?

Uh, yeah. Do you have any soda?

Yeah, we got cans.
Coke, Pepsi, Sprite, 7-Up, Root Beer. What are you feeling?

Diet Coke.

Alright, one Diet Coke. So I got a large pizza, half pepperoni, half sausage with green onions, green peppers, and red onions.

Gotcha, two Diet Cokes. So I got a large pizza, half pepperoni, half sausage with green onions, green peppers, and red onions, garlic bread with cheese, and two Diet Cokes.
That's everything?

Yes, that's everything.

Alright, Robert, I just need your address for delivery.

Yeah, 180 North Ada Street, Chicago, Illinois.

Alright, let me just verify that real quick. 180 North Ada Street in Chicago, Illinois?

Yep.

Got it. Any gate code or instructions for the driver?

Uh, yeah. Actually, there's a front desk. They'll actually just tell the front desk and they'll actually call me.

Got it. Leave it at the front desk and they'll call you. Alright, I just need a number for the order.

Yep, it's 630-530-7777

Just to check, that's 630-530-7777?

Yep.

Alright, Robert, you're all set. We'll have that to you in about 45 minutes. Does that timing work for you?

Uh, yeah. If you could be faster, that'd be great.

We'll do our best to get it there quick, man. Alright, how would you like to pay?

We can send you a secure payment link, you can pay when the driver arrives, or give car details over the phone.

Uh, can I do a secure payment link?

You got it. I'm sending a secure payment link to your phone right now.

Just so you know, the kitchen starts working on your order as soon as the payment goes through.

It'll be ready in about 45 minutes after that. Anything else I can help you with?

No, that's it. I'll do the payment right now.

Awesome. Thanks, Robert. Hit us up anytime you need another fix.

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This call may be recorded for internal training purposes.

Thanks for calling Chick-fil-A at Memorial and Dairy Ashford.

This is Hannah.

What can I do for you?

I would like to place an order.

Awesome.

Are you looking to pick that up or have it delivered?

I'll pick up.

Got it.

What can I get started for you?

Yeah, I was actually looking at the chicken sandwich.

Can I get a chicken sandwich?

You bet.

You want the classic Chick-fil-A chicken sandwich.

I do.

And actually, could I get extra sauce on that?

Sure thing.

What sauce were you thinking?

What's that special Chick-fil-A sauce?

There's a really good one.

I can't remember the name of it.

Oh, you're talking about the Chick-fil-A sauce?

Yeah.

I can definitely add that for you.

Anything else you'd like?

All right.

I got that down for you.

What else can I get you?

Actually, could I get also some extra sauce on the side?

I love that sauce.

It's so good.

I know.

It's hard to stop once you start.

How many extra packets would you like?

Like three.

Got three extra packets of the Chick-fil-A sauce?

What else can I get you?

Do you guys have any, like, of the waffle fries?

Sure do.

What size were you wanting?

Give me the biggest one you got.

You got it.

Large waffle fries it is.

What else can I get for you?

Oh, do you use Diet Coke?

We do.

What size would you like?

You know what?

I'll stick to the medium.

I'm trying to watch my figure.

Medium Diet?

I feel that.

Medium Diet Coke it is.

Anything else for you today?

No, that'd be it.

All right.

I think that's everything.

Just need a name for the order.

It's Robert.

Nice to meet you, Robert.

Want me to use the number you're calling from for that?

Yes, this is my cell phone number.

Perfect.

So I've got a classic chicken sandwich with extra Chick-fil-A sauce,

three extra sauce packets on the side, large waffle fries, and a medium Diet Coke.

Does that all sound right?

Yes, it sounds actually very correct.

All right, Robert.

With the current wait time, your order will be ready in about 30 minutes.

Does that time work for you?

Yes, it does.

I will drive over.

Now, to get this order started for you, how would you like to pay?

You can pay by card right now over the phone.

I'll connect you to our secure payment line to take your card.

Or I can send you a secure payment link by text right after this call.

Once you pay through the link, your order gets processed,

or you can pay at the register when you pick up.

Which would you prefer?

Can you send me the text link and I'll do it right now?

My pleasure.

I'll send that link to your phone right now.

Is there anything else I can help you with?

No, you've been very lovely to speak with.

Thank you so much for your time.

Thanks so much for calling.

It was great speaking with you.

Have a wonderful day.

Feel free to call back anytime you are ready to place an order.

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American Diner

See Certus take a complex customized order

Fine Dining

Experience a table reservation in action

Indian Restaurant

Ask order, menu & hours related

WHAT CERTUS HANDLES

Every single situation gets handled by Certus, she never has an off day

It never rushes a customer, never forgets to upsell, never forgets a customer, and never puts someone on hold to deal with the floor. Every call answered on the first ring, every order taken the same way

Phone orders

Certus takes pickup and delivery orders without  pulling your team away from service.

Call overflow

When the phone keeps ringing, Certus answers  multiple guests at once - no hold music, no missed calls.

Guest Questions

Answers hours, menu items, and availability without interrupting staff.

Smart upsells

Suggests sides, drinks, and  add-ons while guests are ordering.

Catering requests

Captures guest count, date, and  contact details for follow-up.

POS handoff

Confirmed orders are sent into the system your  team already uses, so the kitchen can keep moving.

Multilingual support

Certus understands guests across accents  and languages, so more callers feel heard.

Reservations

Certus checks availability, captures guest details, and  confirms the table through OpenTable.

Accurate delivery addresses

Certus captures spoken addresses accurately,  so orders always reach the right doorstep.

we have got skin in the game

Try it for 30 days, or  get your money back.

The only real risk is leaving the phone the way it is. Why do we do all of this? Simple… when people use Certus, they never leave.

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Rated 4.5/5 on Trustpilot

30-day money-back

No Contract

Same day setup

No Setup Fee

secure payments

Can the AI take payments? Is it Safe?

Every payment is taken through a secure gateway that is fully compliant. We take absolutely no order fees!

Payment links

Send guests a secure payment link if they prefer not to share card details.

Over-the-phone payment

Certus securely collects card details and completes payment quickly.

Saved payment memory

Returning guests can use a saved card, like “use the card ending in 412.”

POS INTEGRATIONS

Yes, we do integrate with your POS

See some of our integrations here

Start your integration

Connect with Certus

Comparison

Tried an AI phone system before? What makes us different?

The devil is in the details

Certus AI

Loman AI

Maple

Slang AI

Price (with ordering)

$250/mo

$399/mo + $0.50/min

$280-330/mo

$399-599/mo

Setup Fee

$149

POS Integrations

Take phone orders

(Add-on)

Hallucination Protection

Payment Processing

On call, via link or at pickup

Yes, but transfers customers to new line

On call only
(no pickup option)

Multilingual

(No Spanish)

($99/mo add-on)

Contract

Monthly Billing

3-12 months

Monthly

Setup Time

Same day

24 hours

Direct Chat Support

Refund Policy

(30 Day Money Back Gaurantee)

ROI CALCULATOR

See what missed calls could  be costing your restaurant

Calculate Your Estimate

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Calculate Your Estimate

Locations Total Monthly Loss $90,720

Certus helps recover this by answering missed calls, capturing orders, and sending them to your POS.

Book a Demo

27 operators booked a call this week

Calculate Your Estimate

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Calculate Your Estimate

Locations Total Monthly Loss $90,720

Certus helps recover this by answering missed calls, capturing orders, and sending them to your POS.

Book a Demo

27 operators booked a call this week

Calculate Your Estimate

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Calculate Your Estimate

Total Monthly Time Saved $90,720

Total Monthly Labour Cost Saved $90,720

Certus helps recover this by answering missed calls, capturing orders, and sending them to your POS.

Book a Demo

27 operators booked a call this week

CUSTOMER STORIES

See how restaurants are recovering missed revenue

From missed calls to recovered orders, Certus helps teams keep revenue moving while staff stay focused on service.

Michael Reeds

Owner & Chef, For The Win

We recovered $12,400 in phone orders after adding Certus.  That alone was worth it.

Read full case study

$12,400 +

in monthly phone orders

$12,400 +

in monthly phone orders

$12,400 +

in monthly phone orders

See more stories

Frequently asked questions

We’ve answered some of the most common queries below to help you make an informed decision.

Still have questions?
We will get them answered.

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How will my kitchen be able to receive the orders that Certus AI takes?

Certus AI will be able to place the orders through an API connection to your POS and/or Printer. Alternatively you can also choose to simply take orders through our dashboard.

Can Certus AI process payments over the phone?

Yes, Certus AI can send payment links via SMS or process card details directly through your POS using an encrypted connection, ensuring secure payment processing for all phone orders.

How will Certus AI handle customers who struggle to speak English?

Certus AI is trained to understand many accents, including South Asian, East Asian, Caribbean, and more. It ensures clear communication for customers whose first language isn't English.

How would you provide us with support, and do we need to pay for it?

The complete onboarding is 3 simple steps and requires only 45 minutes of your time. This includes filling out an onboarding form, a POS integration call with your dedicated support rep, and from there we can go live the same day.

Will I be able to see a report of how Certus AI is doing?

You'll get a lifetime private chat with our team as soon as you sign up. This lets you ask questions, give feedback, or schedule direct calls with our developers for free - no chatbots or long wait times.

Create your account today and get started for free!

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Answer every call. Take every order.

Why do operators trust AI to take their phone calls?

Why missed calls  cost more than you think.

What does the AI do?